2216 Travis Dr., Plano, Texas 75093 - 214-213-0246 - email@example.com
Highly ambitious, self-motivated and driven individual with natural sales ability and more than 15 years of sales experience. I have the ability to negotiate and close sales effectively and provide quality client client/customer service in a variety of venues. I am able to coordinate the efforts of many to meet organizational goals; make decision with the spirit of creativity, stability and dedication. I have excellent communication skills. Seeks a position in sales.
Experienced providing superior customer service in person and by phone. Able to quickly
establish rapport, define and solve problems. Highly trainable. Extensive computer skills, creative
energy and a passionate approach to drive success in both large and small organizations. Able to
coordinate the efforts of many to meet organizational goals. Decision-maker with the spirit of
creativity, stability and dedication. Outstanding communication skills; articulate in person and in
writing. Great researcher using tools such internet, publications, networking, and referrals. Well-read and well-traveled.
Fluent in English, Portuguese and Spanish
Creative Problem Solving
Maintained a profit-making business. Directed all aspects of the business including service, sales, operations, technology, human resources, and public and customer relations. Supervised total staff administration including establishing and maintaining appropriate pay scales and employee benefits
for staff of 10. Top producer, quarterly salesperson award by Macys.
Total Service, Inc., Plano, TX March 1994 to present
Managing Director of Skin Care International Spa.
Responsible for all aspects of the business including service, sales, operations, technology,
Human resources, public and customer relations. Maintained a profit-making business. Industry
wide service sales to retail sales ratio average is 70% / 30%. My sales ratio averaged
40% / 60% resulting in higher profit margins than industry standards.
Trained service staff on procedures and techniques.
Developed close working relationships with customers, the general public, various product
vendors and outside services providers .
Selected, purchased, priced, merchandised, maintained inventory and reporting of goods sold
in this variety store. Developed marketing and advertising campaigns and placements including the use of social media.
Provided total staff administration including establishing and maintaining appropriate pay
scales and employee benefits for staff of 10.
Macy's, Dallas, TX October 1991 to March 1994
Worked closely with customers to produce positive results, created repeat business by developing long term relationship. Achieved top sales producer three consecutive years.
Paragon, Sacramento, CA December 1980 to December 1990
Managed various salons and establishments practicing aesthetics.
Provided customer service and sales, supervised 12 individual s.
Education and Training
Art technology Master of Fine Arts
Texas Woman’s University, Denton, TX.
· MBA: Business , 4.0 GPA
· BS: Criminal Justice, 3.8 GPA
Collin College, Plano, TX.
· AAS: Computer Networking Technology, 3.8 GPA
· AA: Fine Arts, 3.8 GPA
· City of Plano Police Department-Citizen’s Police Academy Graduate. 2012-present
· Plano Art Center-Member, Board of Directors. 2004-2005
· Intermezzo Magazine-A National Fine Living Publication-Features Writer. 2004
· FIFA World Cup Soccer Tournament, Dallas, USA-Official Media Interpreter 1994
· PTA and Various Charitable Organizations-Fundraising Lifelong
Honors, Achievements and Official Certifications:
· Phi Theta Kappa
· National Technical Honor Society
· National Leadership Society
· Alliance of Technology and Women
· Cisco Certified-CCNA Network Fundamentals
· Aesthetics License-Texas and California
· Dual Citizenship-USA and Brazil