Denise Lion

                                             2216 Travis Dr., Plano, Texas 75093 - 214-213-0246 - dlplano@msn.com

 

Summary

 

 Highly ambitious, self-motivated and driven individual with natural sales ability and more than 15 years of sales experience.  I have the ability to negotiate and close sales effectively and provide quality client client/customer service in a variety of venues.  I am able to coordinate the efforts of many to meet organizational goals; make decision with the spirit of creativity, stability and dedication.  I have excellent communication skills. Seeks a position in sales.

 

Profile:     

                  Experienced providing superior customer service in person and by phone. Able to quickly

establish rapport, define and solve problems. Highly trainable. Extensive computer skills, creative

energy and a passionate approach to drive success in both large and small organizations. Able to

coordinate the efforts of many to meet organizational goals. Decision-maker with the spirit of

creativity, stability and dedication. Outstanding communication skills; articulate in person and in

writing. Great researcher using tools such internet, publications, networking, and referrals. Well-read and well-traveled.

 

Skills

Fluent in English, Portuguese and Spanish

Creative Problem Solving

Microsoft Office

Customer Service

Adobe

Autodesk

Rhino

Social Media

PC

Mac

Business Development

Computer Proficient

Selling Skills

 

 

Accomplishments

 

Maintained a profit-making business. Directed all aspects of the business including service, sales, operations, technology, human resources, and public and customer relations. Supervised total staff administration including establishing and maintaining appropriate pay scales and employee benefits

for staff of 10. Top producer, quarterly salesperson award by Macys.

 

Experience

 

Total Service, Inc., Plano, TX                                                                        March 1994 to present

 

Managing Director of Skin Care International Spa.

Responsible for all aspects of the business including service, sales, operations, technology,

Human resources, public and customer relations. Maintained a profit-making business. Industry

wide service sales to retail sales ratio average is 70% / 30%.  My sales ratio averaged

40% / 60% resulting in higher profit margins than industry standards.

Trained service staff on procedures and techniques.

            Developed close working relationships with customers, the general public, various product

            vendors and outside services providers .

 

Selected, purchased, priced, merchandised, maintained inventory and reporting of goods sold

in this variety store. Developed marketing and advertising campaigns and placements including the use of social media.

 

Provided total staff administration including establishing and maintaining appropriate pay

scales and employee benefits for staff of 10.

 

 

 

 

Macy's, Dallas, TX                                                                                 October 1991 to March 1994

 

Cosmetics Manager

 

 

Worked closely with customers to produce positive results, created repeat business by  developing long term relationship.  Achieved top sales producer three consecutive years.

 

 

 

Paragon, Sacramento, CA                                                            December 1980 to December 1990

 

Sales manager

 

 

Managed various salons and establishments practicing aesthetics.

Provided customer service and sales, supervised 12 individual s.

 

 

Education and Training

  • University Dallas Texas

         Art technology Master of Fine Arts

                 Texas Woman’s University, Denton, TX.

·         MBA: Business ,  4.0 GPA

·         BS: Criminal Justice, 3.8 GPA       

                 

                  Collin College, Plano, TX.

·         AAS: Computer Networking Technology, 3.8 GPA

·         AA: Fine Arts, 3.8 GPA                           

 

Additional Information

                   Volunteer Work

·         City of Plano Police Department-Citizen’s Police Academy Graduate.              2012-present

·         Plano Art Center-Member, Board of Directors.                                                        2004-2005

·         Intermezzo Magazine-A National Fine Living Publication-Features Writer.                     2004

·         FIFA World Cup Soccer Tournament, Dallas, USA-Official Media Interpreter                1994

·         PTA and Various Charitable Organizations-Fundraising                                             Lifelong

 

Honors, Achievements and Official Certifications:

                        

·         Phi Theta Kappa

·         National Technical Honor Society

·         National Leadership Society

·         Alliance of Technology and Women

·         Cisco Certified-CCNA Network Fundamentals

·         Aesthetics License-Texas and California

·         Dual Citizenship-USA and Brazil


 

 

Denise Lion